6/11/2009 - Long day and had to go back to the apartment. Sarah had a bit to drink and we had to keep waiting for a ride that was supposed to be there at 4:20 p.m. but got called somewhere else, then another one should be there at this time and never showed up. Waited for several rides and the only one that came brought us to Alabama Street, left on wheeler, into the apartments in the back, out on Scott, took another left and got on the interstate in bad afternoon traffic that was flowing. We rode the interstate all of the way to the exit that took us to W. T.C. Jester and came in on that side. We had to drop another lady off at home before we could go to our apartment. This was another cab with bad back shocks for some reason. Just like the first METROLift that morning which took two to three hours to get the ride there and she told us that we were her only passengers because her computer was broken and she would bring us straight there and drop us off and that would be it. She piddled around in front of our apartment for about ten to fifteen minutes reading the Key Leaf Map and asked me if I knew the address where I was going. I started to get worried. Going down Sherwood, I saw the fire escape window opened. I told her and she didn't see me. I closed and latched it myself as we were going up W. T.C. Jester. She got a call to pick up another woman and bring her from her neighborhood where she lived with an elderly couple to W. Dallas at the MHMRA Recreation Center. She had a large paper bag with lunch and was holding her chocolate bar and a large iced tea in a plastic bottle. The lady looked like Denise, the ex-director of The Care Group, but not in that mental capacity. The trip was awkward, but we had to go since we were already on the van and going. The lady dropped her chocolate bar. She asked me to get it and I told her that I couldn't reach it and didn't have anything that would. I was being kind, but I would have had to be unsafe in a moving vehicle to do that and she un-belted herself